常見問題Q&A

收到貨品後可以換貨/退款嗎? May I get a refund or to exchange the products?

不論任何原因,基於衛生問題,所有貨品出門不設退換。售後服務不包括任何後期損壞或破損。

Regardless of any reason, due to hygiene concerns, all goods cannot be returned or exchanged after purchase. After-sales service does not cover any subsequent damage or breakage.

請問要多久才能收到貨品? How long will it take to receive my purchased items?

我們會於下單後1-3個工作天發貨,如選擇到店自取的客人請記得留意我地嘅IG 最新營業時間!

We will send out the items within 1-3 working days. For those who chose to pick up at the store, please remember to keep an eye on the most updated working hours. You can check it on our Instagram @happy3petshk.